Versand
Shipping & Delivery Policy
1. Free Shipping
We offer free shipping to selected countries/regions. Free shipping eligibility will be shown at checkout. Remote areas or special destinations may be excluded or require additional fees.
2. Order Processing Time
Orders are normally dispatched within 2 business days after payment confirmation. Business days exclude weekends and public holidays. For pre-orders, custom-made items, or out-of-stock items, processing may take longer, and we will notify you.
3. Shipping Methods
We may ship your order via DHL, FedEx, UPS, DPD, China Post, or other available carriers. The shipping method is selected based on destination, warehouse, order size/weight, customs requirements, and service availability. If shipping options are available at checkout, you may choose one; otherwise, we will select the most suitable method. The final carrier will be confirmed in your shipping confirmation email. A tracking number will be provided when available.
4. Delivery Time
International transit usually takes 1–2 weeks. After the parcel arrives in the destination country, local delivery usually takes 2–7 business days. The total delivery time may vary by destination, customs clearance, and carrier. Delivery may be delayed due to customs inspections, public holidays, weather, strikes, remote areas, pandemics, peak seasons, or other circumstances beyond our control. The above timeframes are estimates and not guaranteed.
5. Customs Duties, VAT & Import Taxes
The recipient is the importer of record. Import duties, VAT/GST, taxes, customs clearance fees, brokerage fees, and other import-related charges are not included in the product price or shipping fee unless the checkout page expressly states DDP (Delivered Duty Paid). The buyer/recipient is responsible for paying all such charges.
The buyer must also cooperate with customs and the carrier to complete clearance, including providing ID, tax number, invoices, declarations, authorizations, or other requested documents. If the buyer fails to pay or cooperate, causing delay, storage fees, return, destruction, or other losses, the buyer bears all resulting costs and risks. Shipping fees and duties/taxes already paid are non-refundable. If the parcel is returned due to customs issues, refusal, or failure to clear customs, re-shipping fees will be charged to the buyer.
6. Shipping Address & Recipient Information
Please provide a complete and accurate shipping address, recipient name, phone number, email address, and tax number if required. Incorrect or incomplete information may cause delivery failure, address correction fees, return fees, or secondary delivery fees, which are the buyer’s responsibility.
7. Tracking
A tracking number will be provided after dispatch. Tracking updates may take 24–48 hours to appear. If tracking has not updated for a long time, please contact us.
8. Contact Us
If you have any questions about shipping, please contact us at biolomixdirect@gmail.com